Frequently Asked Questions
Everything you need to know about shopping with TIBBS & BONES
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy?
We offer returns for store credit or exchange within 30 days of purchase, provided the items are in original condition with tags attached.
Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary by country and will be calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
What should I do if I receive a faulty item?
We pride ourselves on quality, but if you receive a damaged product, please contact our support team immediately with photos so we can resolve it for you.